FAQ

Frequently Asked Questions

 

How do you guarantee the security of my credit card information?

Yes our web site is secure. We use industry-standard SSL encryption to transmit credit card information securely. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet and then decoded when it gets to us. SSL was developed by Visa, Mastercard, and other major electronic commerce companies to safeguard the on line shopping customer.

Once your order is complete you credit card details are deleted permanently from our server.

How can I tell if my order has processed successfully?

You will receive an email order confirmation. You can also check your order status by logging on to your account and clicking on ‘order status’.

How soon can I expect my order?

We despatch your order the same day it is received. Please allow up to 3 working days for delivery.

In some cases where rural delivery is required delivery may take an additional day.

 

How much do you charge for freight?

All orders are processed in New Zealand dollars.

We use reputable couriers and each parcel is sent using a track and trace system with signature required upon delivery.

Most carriers schedule deliveries Monday to Friday between the hours of 9.00am and 5.00pm.

Delivery in New Zealand in usually within 5 working days of receipt of your order.  This includes rural delivery and PO Boxes.


For New Zealand customers the following charges apply:

Auckland	$5.00
North Island	$7.00
South Island	$10.00

Note:  In some cases delivery charges may vary according to the size and quantity of your order.

What if the product is out of stock?

If the product you wish to buy is out of stock instead under the quantity window it will show "out of stock" in orange.  This will mean you are unable to purchase the product and will need to contact us before proceeding further.  Where possible further details about its availability will also be included at the bottom of the product description.  You can also email us directly to find out more information.

You will not be charged for any out of stock items.

What are the benefits of signing up to our newsletter?

You will receive regular updates on our latest baby products and accessories including our new OiOi Baby Bags and any special offers.

Do your OiOi Baby Bags have a warranty?

Yes, every OiOi Designer Baby Bag comes with a 12 month warranty.

If your bag suffers any manufacturing defect during this time Fine Lines will happily replace it for you at our expense.

Read OiOi Warranty Policy for full details.

We are happy to assist with any other queries or questions please email us